Terms and conditions

GENERAL TERMS AND CONDITIONS OF LILIGOMERA S.A.U.

Table of Contents

1. Scope of Application
2. Definitions of Terms
3. Conclusion of Contract; Deposit
4. Receipt of Declarations of Intent
5. Start and End of Accommodation
6. Withdrawal from the Accommodation Contract; Cancellation Fee
7. Provision of Substitute Accommodation
8. Rights of the Guest
9. Obligations of the Guest
10. Rights of LGSA
11. Obligations of LGSA
12. Liability of LGSA for Damage to Brought-In Items
13. Limitations of Liability
14. Pet Policy
15. Extension of Accommodation
16. Early Termination of the Accommodation Contract
17. Illness or Death of the Guest in the Accommodation Establishment
18. Place of Performance, Jurisdiction, and Choice of Law
19. Miscellaneous

§ 1 Scope of Application

These General Terms and Conditions of LILIGOMERA S.A.U. (hereinafter "LGSA") apply to all services provided by LGSA to its hotel guests.

§ 2 Definitions of Terms

2.1 "Contracting Party" means any natural or legal person, as well as any unincorporated association or partnership, who concludes an accommodation contract with LGSA.

2.2 "Guest" means any natural person who uses accommodation or other hotel services of LGSA on the basis of a contract with the Contracting Party.

2.3 "Accommodation Contract" means any contract between LGSA and a Contracting Party concerning an exchange of services between a Guest and LGSA.

§ 3 Conclusion of Contract; Deposit

3.1 The Accommodation Contract is concluded by LGSA upon acceptance of the Contracting Party's booking.

3.2 LGSA is entitled to conclude the Accommodation Contract only on the condition that the Contracting Party pays a deposit, possibly in several staggered instalments. In such cases, LGSA is obliged to inform the Contracting Party of the required deposit before accepting the Contracting Party's written or verbal booking. If the Contracting Party agrees to the deposit (in writing or verbally), the Accommodation Contract is concluded upon receipt of the Contracting Party's declaration of consent to pay the deposit by LGSA.

3.3 The Contracting Party is obliged to pay the deposit in due time as specified in the concluded Accommodation Contract. The date of receipt of funds in LGSA's cash register or bank account is decisive. Transaction fees (e.g., transfer charges) are borne by the Contracting Party. For credit and debit cards, the terms of the card issuers apply.

3.4 The amount of the deposit paid is credited toward the agreed fee.

3.5 Room reservations are made on a weekly basis from Saturday to Saturday, with a minimum stay of 7 nights. Unused nights due to late arrival and/or early departure will be charged at 50% of the overnight rate if the room cannot be re-rented. Earlier arrival and/or later departure will be confirmed at short notice—approximately 2 weeks in advance—subject to room availability.

§ 4 Receipt of Declarations of Intent

4.1 All declarations in connection with the conclusion, performance, and termination of an Accommodation Contract, including those transmitted electronically, are deemed received only when the recipient, under normal circumstances, can take notice of them.

4.2 The possibility of taking notice according to § 4.1 is fulfilled, subject to the provisions of § 4.3, for electronic transmission as soon as the declaration arrives on a receiving device or server of the recipient.

4.3 The day of receipt is the actual day the declaration arrives only if it arrives by 6:00 p.m.; otherwise, the next business day (excluding Sundays and public holidays) is deemed the day of receipt. The time of receipt is always the official local time at the recipient's location. For electronically transmitted declarations, the automatically recorded receipt time by the receiving device is decisive.

§ 5 Start and End of Accommodation

5.1 The Contracting Party has the right, unless LGSA offers a different check-in time and the Contracting Party accepts it, to occupy the rented premises from 2:00 p.m. on the agreed day ("Arrival Day").

5.2 If a room is used for the first time before 6:00 a.m., the previous night counts as the first overnight stay.

5.3 The rented premises must be vacated by the Contracting Party on the day of departure by the agreed time. LGSA is entitled to charge for an additional day if the premises are not vacated on time.

§ 6 Withdrawal from the Accommodation Contract; Cancellation Fee

Withdrawal by LGSA

6.1 If the Accommodation Contract provides for a deposit, possibly in several staggered instalments, and the deposit is not paid on time by the Contracting Party, LGSA may withdraw from the Accommodation Contract without setting a grace period.

6.2 If the Guest does not arrive by 5:00 p.m. on the agreed arrival day, there is no obligation to accommodate the Guest for that day, unless a later arrival time was agreed.

6.3 If the Contracting Party has paid a deposit (see § 3.3), the rooms remain reserved until 12:00 p.m. on the day following the agreed arrival day. For deposits covering more than four days, the accommodation obligation ends at 6:00 p.m. on the fourth day, counting the arrival day as the first day, unless the Guest notifies a later arrival day.

6.4 No later than 3 months before the agreed arrival day of the Contracting Party, LGSA may terminate the Accommodation Contract for objectively justified reasons by unilateral declaration, unless otherwise agreed. An objectively justified reason includes, in particular, the foreseeable impossibility of accommodation due to objective technical, legal, or other physical circumstances for which LGSA is not responsible.

Withdrawal by the Contracting Party – Processing Fee, Cancellation Fee

6.5 No later than 3 months before the agreed arrival day of the Guest, the Contracting Party may rescind the Accommodation Contract without paying a cancellation fee by unilateral declaration. In this case, a processing fee of EUR 50.00 is charged.

6.6 Outside the period specified in § 6.5, a withdrawal by unilateral declaration of the Contracting Party is only possible upon payment of the following cancellation fees:

• up to 1 month before the arrival day: 30% of the total contractually agreed price;
• up to 1 week before the arrival day: 50% of the total contractually agreed price;
• during the last week before the arrival day: 70% of the total contractually agreed price.

Impediments to Arrival and Departure

6.7 If the Contracting Party cannot arrive and/or depart on the booked date due to unforeseeable extraordinary, particularly weather-related circumstances (e.g., storm or severe sea conditions) that make arrival or departure with our in-house boats impossible, 50% of the agreed fee for the unused nights will be charged.

6.8 The obligation to pay for the booked stay is reinstated once travel becomes possible.

§ 7 Provision of Substitute Accommodation

7.1 LGSA may provide the Contracting Party or Guests with adequate substitute accommodation (of comparable quality) if this is reasonable for the Contracting Party, especially when the deviation is minor and objectively justified.

7.2 Objective justification exists, for example, if the room(s) become unusable for unforeseen reasons, previously booked guests extend their stay, overbooking occurs, or other important operational measures necessitate this step.

7.3 All additional expenses for the substitute accommodation are borne by LGSA.

§ 8 Rights of the Guest

8.1 By concluding an Accommodation Contract, the Guest acquires the right to the usual use of the rented premises, facilities, and services of the accommodation establishment, in particular meals and drinks (excluding alcoholic beverages) that are customarily and unconditionally available to guests, as well as the usual hotel service.

8.2 If services are marked as chargeable, the Guest must pay for these separately at the end of their stay. If such services, especially beverages, are self-service, the Guest must truthfully record their consumption in the lists provided at the time of removal from the storage cabinets, etc., for later billing.

§ 9 Obligations of the Contracting Party or Guest

9.1 The Contracting Party or Guest is obliged to pay the agreed fee plus any additional amounts incurred due to separate service usage by themselves and/or accompanying guests, plus statutory consumption taxes, no later than at the time of departure.

9.2 LGSA is not obliged to accept foreign currencies. If LGSA accepts foreign currencies, they will be taken at the daily exchange rate whenever possible. If LGSA accepts foreign currencies or cashless payment methods, the Guest bears all related costs, such as inquiries with card companies, exchange or collection fees, etc.

9.3 The Contracting Party is liable to LGSA for any damage caused by themselves or any guest or other person associated with the Contracting Party who uses LGSA's services with the Contracting Party's knowledge or intent.

9.4 The Contracting Party or Guest must immediately check their separate service consumption invoices according to § 8.2. Objections to the accuracy of recorded consumption or special services according to § 11.2 are only possible until the end of the Guest's stay. The Guest or Contracting Party may only withhold payment for separate consumption to the extent that they have substantiated their objection to the accuracy of the invoice.